Description:
In partnership with my client, a leading multinational software organisation, I have an excellent opportunity in North Dublin for an Order Management Specialist.
The role is initially a 6 month contract and the salary on offer is up to €30,000, depending on experience.
Responsibilities:
• Processes all customer orders in a timely manner.
• Reviews all incoming orders for compliance to company booking/revenue recognition requirements.
• Ensures adherence to customer and contract requirements.
• Verifies new customers, adds order notes and addresses, pricing and discounts as specified by company/department policies and procedures.
• Acts as primary liaison between Sales and internal departments.
• Manages customer needs throughout the order cycle ensuring customer satisfaction via process and order-related problem solving.
• Manages and resolves backlog issues including order holds, complete orders, customer request dates and export compliance.
• Ensures adherence to the corporate export compliance program.
• Manages all customer inquiries and maintains customer files.
• Supports audits (internal and external)
• Ad hoc project work as necessary.
Requirements:
• Third Level Qualification preferred
• Working experience order management experience in a multinational environment
• ERP experience. Knowledge of Oracle preferred but not a prerequisite
• Demonstrate process improvement & experience working in a process controlled environment e.g. Sarbanes Oxley
• Knowledge of European languages is desirable
• Excellent working knowledge of Microsoft Suite
• Strong verbal and written communication skills required.
• Ability to prioritize tasks and meet deadlines and handle fluctuating workloads required.
• Flexibility and the ability to adapt to change and take on new types of work/projects required.
• Demonstrates problem resolution & negotiation skills
• Able to work individually (self starter) and in a team environment
• Display attention to detail
For more information on this role, please contact Mary-Clare Stakelum on 01/5005902 or to apply, please follow the link below.